Join our team!
The successful candidate will have strong customer service & sales skills, has experience working with the Jewish community and shares a passion and love for the State of Israel. They will bring excellent sales experience, relationship-building, and customer service skills in a professional, high-tech environment. Israel Bonds offers a competitive salary, learning opportunities and comprehensive benefits package.
We are seeking a full-time Customer Service Representative (CSR) in the Sales Department based out of the Toronto office. Reporting to the Director, Customer Relationship Management, the CSR will be responsible for identifying opportunities and understanding the sales process of Israel Bonds products and client services, including though not limited to the following:
- Speak with existing clients and new prospects.
- Assist in growing the volume of sales, achieving and/or exceeding annual sales objectives.
- Provide the highest level of client experience in every customer interaction.
- Ensure accurate client & sales related data entry.
- Maintain confidentiality of customer information.
- Adhere to all company policies and procedures.
Requirements:
- Experience using CRM software (preferably Salesforce.com).
- Proficiency in MS Office (Outlook, Word, Excel).
- Professional and friendly telephone manner.
- Strong verbal, written, analytical, problem solving and communication skills.
- Fluent English communication abilities, both written and verbally.
- Canadian Securities Course (CSC) designation is an asset, though not required.
- Prior community experience as well as interest and/or experience in Israel and/or Jewish community affairs.
Please e-mail your resume and cover letter indicating salary requirement to: Careers@IsraelBonds.ca.
In the subject line of your email, please reference: Customer Service Representative, Toronto Office
We thank all applicants for their interest. Please note that due to the volume of resumes, only candidates selected for an interview will be contacted.
Working with Israel Bonds will offer you a rewarding opportunity; fulfill the desire to help the State of Israel, be involved in the community and use your excellent customer service, relationship, and sales skills in a professional, high-tech environment. We offer a competitive salary, learning opportunities and comprehensive benefits package.
Israel Bonds is currently seeking one full-time Operations Associate, based out of the Toronto office. Reporting to the Director of Operations, the Operations Associate will be responsible for the data processing and daily transactions of Israel Bonds products and client service, including though not limited to the following:
Role and Responsibilities
- Input data such as new investments into computerized databases, spreadsheets, and other templates
- Update and maintain integrity of customer records in database
- Process investments and other transactions such as redemptions from local and other offices across Canada
- Assist Director of Operations as needed
- General administrative duties
- Run weekly sales reports
- Liaise with financial advisors and brokerage firms to facilitate all brokerage transactions
Core Competencies
- Knowledge of Salesforce.com is an asset
- Proficiency in main Microsoft Office 365 applications (Excel, PowerPoint, Outlook, )
- Ability to learn and use database proficiently
- Customer focus
- Communication, including strong verbal and written communication skills
- Problem solving and results-oriented
- Adaptability / Flexibility
- Ability to multitask and meet deadlines
- Creative and innovative thinking
- Ethics and integrity
- Accountability and dependability
- Teamwork
Please e-mail your resume and cover letter indicating salary requirement to: Careers@IsraelBonds.ca.
In the subject line of your email, please reference: Operations Associate, Toronto Office
We thank all applicants for their interest. Please note that due to the volume of resumes, only candidates selected for an interview will be contacted.
Working with Israel Bonds will offer you a rewarding opportunity – fulfilling the desire to help the State of Israel and be involved in the community.
Israel Bonds’ Vancouver office is growing and is currently seeking one full-time Administrative / Customer Service Associate, working in the office. The successful candidate will have strong skills in administration and customer service. They are professional, resourceful, and proactive as the initial point of contact to customers while also providing excellent support to the Executive Director.
Reporting to the Executive Director, the successful candidate will have exceptional communication skills and command of the English language, with a high degree of professionalism. They will have initiative and be organized, meticulous, curious, intuitive, process-driven, tech savvy, and efficient. Day-to-day work is accomplished using the full suite of MS Office 365 applications.
Roles and Responsibilities
- Assist Executive Director as needed
- Answer phones & emails and schedule in-office appointments with clients
- Greet and welcome visitors appropriately
- Develop relationships with customers, ensuring the highest level of client experience in every customer interaction in every customer interaction
- Maintain confidentiality of customer information
- Adhere to all company policies and procedures
- Coordinate all mailing logistics, including deliveries and couriers
- Perform other office administration duties as needed
Core Competencies
- Proficient with Microsoft Office Suite (Outlook, Word, Excel)
- Experience using CRM software (preferably Salesforce.com)
- Solid communication skills both written and verbal
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize, and work under pressure
- Problem-solving and results-oriented
If you are interested in applying for this position, please submit your résumé and cover letter to: careers@israelbonds.ca.
In the Subject line of your email, please referenceAdministrative / Customer Service Associate - Vancouver Office.
We thank all applicants for their interest; however, only those considered for an interview will be contacted.
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