The successful candidate will have strong customer service & sales skills, has experience working with the Jewish community and shares a passion and love for the State of Israel. They will bring excellent sales experience, relationship-building, and customer service skills in a professional, high-tech environment.  Israel Bonds offers a competitive salary, learning opportunities and comprehensive benefits package.

We are seeking a full-time Customer Service Representative (CSR) in the Sales Department based out of the Toronto office. Reporting to the Director, Customer Relationship Management, the CSR will be responsible for identifying opportunities and understanding the sales process of Israel Bonds products and client services, including though not limited to the following:

• Speak with existing clients and new prospects.
• Assist in growing the volume of sales, achieving and/or exceeding annual sales objectives.
• Provide the highest level of client experience in every customer interaction.
• Ensure accurate client & sales related data entry.
• Maintain confidentiality of customer information.
• Adhere to all company policies and procedures.

Requirements:

• Experience using CRM software (preferably Salesforce.com).
• Proficiency in MS Office (Outlook, Word, Excel).
• Professional and friendly telephone manner.
• Strong verbal, written, analytical, problem solving and communication skills.
• Fluent English communication abilities, both written and verbally.
• Canadian Securities Course (CSC) designation is an asset, though not required.
• Prior community experience as well as interest and/or experience in Israel and/or Jewish community affairs.

Please e-mail your resume and cover letter indicating salary requirement to: Careers@IsraelBonds.ca.

In the subject line of your email, please reference: Customer Service Representative, Toronto Office

We thank all applicants for their interest. Please note that due to the volume of resumes, only candidates selected for an interview will be contacted.

Working with Israel Bonds will offer you a rewarding opportunity – fulfilling the desire to help the State of Israel and be involved in the community.

Israel Bonds’ Vancouver office is growing and is currently seeking one full-time Administrative / Customer Service Associate, working in the office. The successful candidate will have strong skills in administration and customer service. They are professional, resourceful, and proactive as the initial point of contact to customers while also providing excellent support to the Executive Director.

Reporting to the Executive Director, the successful candidate will have exceptional communication skills and command of the English language, with a high degree of professionalism. They will have initiative and be organized, meticulous, curious, intuitive, process-driven, tech savvy, and efficient. Day-to-day work is accomplished using the full suite of MS Office 365 applications.

Roles and Responsibilities

• Assist Executive Director as needed
• Answer phones & emails and schedule in-office appointments with clients
• Greet and welcome visitors appropriately
• Develop relationships with customers, ensuring the highest level of client experience in every customer interaction in every customer interaction
• Maintain confidentiality of customer information
• Adhere to all company policies and procedures
• Coordinate all mailing logistics, including deliveries and couriers
• Perform other office administration duties as needed

Core Competencies

• Proficient with Microsoft Office Suite (Outlook, Word, Excel)
• Experience using CRM software (preferably Salesforce.com)
• Solid communication skills both written and verbal
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, prioritize, and work under pressure
• Problem-solving and results-oriented

If you are interested in applying for this position, please submit your résumé and cover letter to: careers@israelbonds.ca.

In the Subject line of your email, please referenceAdministrative / Customer Service Associate - Vancouver Office.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.